Support
Explore Guides, Troubleshooting and Support for Minaca VR
Answers to your most common questions
Minaca VR has closed or is not responding
Reboot the headset by first holding down the ‘Power’ button for 10 seconds to turn it off. Once the Pico logo is no longer visible in the headset, and the status light turns off, hold down the 'Power' button again to turn the device back on.
The headset is not turning on
If you turn the headset on and see an empty battery icon, it means the headset has run out of battery. Use the charging dock and cables provided in the Minaca VR kit to charge the headsets.
The controller is not turning on
Try holding the ‘Home’ button until the blue light flashes on the controller. If you cannot see the blue light, it means that the controller’s batteries are drained. You can replace them with new batteries.
Can I wear my glasses in the headset?
Yes, the Pico G3 is specifically designed to accommodate glasses without any extra pressure on your face.
I can’t hear the sound or it is too soft
Check if the audio jack is plugged into the headset completely. If so, press the right side of the long button on the bottom left of the headset to increase the volume.
The vision is blurry or out of focus
Moving the vertical position of the headset on your face can resolve most focus issues. If the screen still looks out of focus, take off the headset and push the lenses to the left or right to change the focus level.
IMPORTANT - Avoid direct sunlight on lenses
Do not expose the optical lenses to direct sunlight or other strong light sources. Exposure to direct sunlight may cause permanent yellow spot damage on the screen.
