Stop aggressive customers from hurting your business
& your workforce 

Use VR training to de-escalate customer conflict

Learn more about VR Training
Learn more about VR Training
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Aggression
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VR training that’s fast, cheap & unforgettable 

Minaca VR saves time and money. It reduces workforce burnout & addresses WHS requirements by teaching your team how to manage aggressive customers. 

Stop staff churn
Cut down absenteeism 
Build a resilient & reliable workforce

Powered by Australia’s leading VR studio

Since 2015 Start Beyond has trained over 1.8 million users
This award winning experience forms the basis of Minaca VR
Smiling woman wearing a Minaca VR headset in a bright, modern room with plants and a table.

Select the VR training program built for your industry

Hospitality

Teach hospitality workers how to manage aggressive customers

VR training content that's specifically designed for customer-facing workers serving food and drinks
Perfect for all hospitality businesses, large or small
25-minute training program, split into bite-size chunks
No facilitator needed - just turn on the headset and start the VR training

Retail

Grow the expertise and confidence of your workforce to manage poor customer behaviour

Retail businesses of all shapes and sizes can use this retail VR training simulation to address WHS regulatory requirements 
Fast & effective, it teaches your workforce how to respond appropriately to aggressive customers and stay safe
Plug & Play - just turn on the headset and you're ready to go 
Checkout area in a retail store with a POS system screen, reusable shopping bags display, and a Halloween section in the background.

Health & Aged Care

Prevent staff burnout by up-skilling your workforce

Build workers’ resilience with specialist VR training to identify and manage aggressive customers within a medical setting
Ideal for frontline staff in aged care, hospital and medical centres
Reduce insurance claims and staff turnover
Self-contained learning solution - no trainer or manager required, just turn on the headset and press play

In each industry, go head to head
with the most commonly encountered
badly behaved customers

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Bulldog

Ego-driven, they try to control the situation by being verbally or physically abusive

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Chameleon

Uses flattery and charm but if it fails to get them what they want, they snap and get mad

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Viper

Wants to harm or punish employees, due to feeling disrespected and unfairly treated

The power of VR

98%
Reported feeling confident

after completing the training

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2x
Faster training times

in First Aid certification programs

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70%
Increased sales

compared to non-VR campaigns

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97%
Increased confidence

in deploying practical skills

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Latest awards

a blue and black square with white text and a trophya black background with blue lettersGold and red seal badge reading 'Human Resources Director 2025 5-Star Employers of Choice' with HRD logo.AIXR Awards 2024 finalist laurel for Education and Training Solution.

Don’t waste money on click & flick eLearning

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Learn through experience without the real-world risk
Minaca VR provides reports on the training’s effectiveness including Learners’ speed to proficiency & confidence to deploy 
Stop paying for costly facilitators with this plug and play, immersive learning program
No need for the internet or IT - it’s a self-contained and secure solution

Low cost & scalable VR training solution

Get started with a 3-month Pilot Program

Unlimited access to entire experience
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Unlimited number of users
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No need to buy hardware
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Robust & easy to use hardware

All included in the 3-month pilot program

Open black carrying case showing organized compartments with a tablet, cords and charging dock, three VR headsets with controllers, a quick start guide and user manual, and headphones.

Pico G3 VR Headset

Comfortable & robust 
One-click setup & start
Longer battery life
White and black virtual reality headset with adjustable straps and a hand controller.

Samsung Galaxy S9 FE Tablet

Optimised for 6k 360° video
10.9” display
5G & Wifi capability 
Front and back view of a silver tablet with a dark blue abstract wallpaper on the screen.

Sennheiser HD 400S Headphones

Lightweight foldable design
Around the ears to block out external noise
Black over-ear wireless headphones with padded ear cups and adjustable headband.

Portable Road Case

Sturdy portable design
Fits 3 x VR headsets, headphones, tablet & charging cables
Black portable road case with yellow interior compartments holding three VR headsets.

Large-scale deployment through hub-and-spoke system

To reduce costs, have the whole business experience Minaca VR through our recommended hub-and-spoke deployment plan. VR units are managed from a single source and then rotated through various locations.

Learn more about VR Training
Learn more about VR Training
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25 years of WHS expertise

Risk Collective

Partnering with Start Beyond, Risk Collective are the subject matter specialists of Minaca VR.

It is their expertise which ensures that Minaca VR meets the WHS regulatory requirements, and equips the Learner with the skills to effectively identify and manage the psychosocial risks assosciated with aggressive customers.

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Amy Towers
Founder & WHS Expert

Amy Towers’ decades of experience in Work Health and Safety, enable her to identify and address safety risks with practical and effective strategies.

These initiatives include the WorkWell Program, funded by WorkSafe Victoria and delivered by the Australian Retailers Association, to identify psychosocial risks in the retail sector and trial intervention programs.

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Steven Booker
Workplace Psychologist and 
Employment Lawyer

Psychologist Steven Booker combines his psychology background with his expertise in workplace law. He specialises in managing psychological risk projects, and helping organisations address mental health challenges and workplace conflict.

Steven navigates the intricacies of psychosocial risks and legal compliance to deliver solutions that are effective and adhere to the highest standards of legal responsibility.

89% of Australian HR senior management are concerned about the impact of aggressive customer behaviour on the safety and wellbeing of their frontline staff

YouGov Survey 2024

84% of Australian HR senior management are concerned about their staff’s ability to effectively deal with
aggressive customers

YouGov Survey 2024

73% of Australian HR senior management are worried about frontline staff making workers' compensation claims due to the impact of aggressive customer behaviour

YouGov Survey 2024
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Seeing is believing

The best way to experience immersive learning is to see it for yourself. Arrange for a product demonstration, consultation or call with one of our spatial computing experts.
Get started
Get started
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