1. We respect your privacy
1.1. Start VR Pty Ltd trading as Start Beyond (“StartBeyond”, “we”, “us”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website/app users. This policy sets out how we collect and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EUGeneral Data Protection Regulation (GDPR).
1.3. “Personal information” is information we hold which identifies you, directly or indirectly. This includes information such as your name, email address, identification number, or any other data that can reasonably identify you.
1.4. You may contact us in writing at Suite 300, 35-39 Liverpool Street, Sydney NSW 2000, for further information about this Privacy Policy.
2. What personal information is collected
2.1. Start Beyond may receive and store personal information you provide directly via our website, apps, or other platforms, or indirectly through other sources.
2.2. You may provide basic information such as your name, phone number, address, and email address to enable us to provide information, updates, or process your product or service order.
2.3. Additional information may be collected when you provide feedback, interact with our apps or platforms, participate in surveys or promotions, provide financial or payment information, or communicate with our customer support.
2.4. We may also collect any other information you provide while interacting with our services, including VR, AR, Android, iOS, PC, Mac, or web-based applications.
2.5. Children: We do not knowingly collect personal information from individuals under 16 without parental consent.
3. How we collect your personal information
3.1. Start Beyond collects personal information in various ways, including through interactions on our website, apps, platforms, or in person. We may also receive personal information from third parties. If we do, we protect it according to this Privacy Policy.
3.2. By providing personal information, you consent to its collection and use in accordance with this Privacy Policy.
4. How we use your personal information
4.1. Start Beyond uses personal information to provide you with information about our products and services. Withholding personal information may limit your ability to use our services fully.
4.2. Personal information may be used for purposes including:
(a) providing you with products and services;
(b) administering our business activities;
(c) managing, researching, and developing our products and services;
(d) communicating with you via telephone, email, SMS, or mail, including sending you information about our products, services, promotions, and events, where you have consented or it is otherwise permitted by law;
(e) investigating complaints.
4.3. We may disclose personal information to comply with legal requirements, including laws, regulations, court orders, or law enforcement requests.
4.4. In the event of a business sale, transfer, or change of control, user databases containing personal and non-personal information may be transferred as permitted by law.
4.5. You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.
5. Disclosure of your personal information
5.1. Personal information may be shared with employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary to provide our services.
5.2. Any third parties receiving personal information are required to protect it in accordance with this Privacy Policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. Start Beyond will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
6.4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
6.6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
7.1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Start Beyond complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
7.2. Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) to access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as "the right to be forgotten");
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision making and profiling.
7.3. Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
7.4. We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
8.1. Information we collect may be stored, processed, or transferred between countries, including Australia, the USA, or any other country where our services operate.
8.2. We and our other group companies have offices and/or facilities in Australia and USA. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Start Beyond's Data Protection Officer.
8.3. The hosting facilities for our website are situated in Australia and USA. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Start Beyond's Data Protection Officer.
8.4. Our Suppliers and Contractors are situated in Australia and USA. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Start Beyond's Data Protection Officer.
8.5. Personal data submitted for publication via our apps or services may be publicly accessible. We cannot prevent its use or misuse by others.
9. Security of your personal information
9.1. Start Beyond is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that they have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
9.3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to your personal information
10.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable to the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at enquiries@startbeyond.co
10.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
11.1. Complaints can be sent to enquiries@startbeyond.co. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to Privacy Policy
12.1. We may change this Privacy Policy at any time. Changes take effect upon posting. Please check periodically for updates.
13. Website and App Use
13.1. When you use our website or apps, we may collect information such as device type, operating system, platform, and navigation data to analyse usage and improve our services.
13.2. Cookies: We may use cookies to enhance user experience and serve relevant ads. Browser or app settings may allow you to accept or reject cookies.
13.3. Third-party sites: Our website or apps may link to other sites. Start Beyond is not responsible for the privacy practices of those sites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.