Stop aggressive customers from hurting your business
& your workforce
Use VR training to de-escalate customer conflict
Learn more about VR training
Learn more about VR training
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Managing
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Incivility
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Negativity
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And
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Customer
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Aggression
VR training that’s fast, affordable & unforgettable
Minaca VR saves time and money. It reduces workforce burnout & addresses WHS requirements by teaching your team how to manage aggressive customers.
Stop staff churn
Cut down absenteeism
Build a resilient & reliable workforce
Powered by Australia’s leading VR studio
Since 2015, Start Beyond has trained 1.9 million+ users
Built by this award-winning team, the expertise is reflected in Minaca VR
Select the VR training program built for your industry
Hospitality
Teach hospitality workers how to manage aggressive customers
VR training content that's specifically designed for customer-facing workers serving food and drinks
Perfect for all hospitality businesses, large or small
25-minute training program, split into bite-size chunks
No facilitator needed - just turn on the headset and start the VR training
Retail
Grow the expertise and confidence of your workforce to manage poor customer behaviour
Retail businesses of all shapes and sizes can use this retail VR training simulation to address WHS regulatory requirements
Fast & effective, it teaches your workforce how to respond appropriately to aggressive customers and stay safe
Plug & Play - just turn on the headset and you're ready to go
Health & Aged Care
Prevent staff burnout by up-skilling your workforce
Build workers’ resilience with specialist VR training to identify and manage aggressive customers within a medical setting
Ideal for frontline staff in aged care, hospitals and medical centres
Reduce insurance claims and staff turnover
Self-contained learning solution - no trainer or manager required, just turn on the headset and press play
In each industry, go head to head with the most commonly encountered badly behaved customers
Paid talents
Bulldog
Ego-driven, they try to control the situation by being verbally or physically abusive
Paid talents
Chameleon
Uses flattery and charm but if it fails to get them what they want, they snap and get mad
Paid talents
Viper
Wants to harm or punish employees, due to feeling disrespected and unfairly treated
The power of VR
98%
Reported feeling confident
after completing the training
2x
Faster training times
in First Aid certification programs
70%
Increased sales
compared to non-VR campaigns
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97%
Increased confidence
in deploying practical skills
Latest awards
Don’t waste money on click & flick eLearning
Paid talents
Learn through experience without the real-world risk
Minaca VR provides reports on the training’s effectiveness including Learners’ speed to proficiency & confidence to deploy
Stop paying for costly facilitators with this plug and play, immersive learning program
No need for the internet or IT - it’s a self-contained and secure solution
Low cost & scalable VR training solution
Get started with a 3-month Pilot Program
Unlimited access to entire experience
Unlimited number of users
No need to buy hardware
Robust & easy to use hardware
All included in the 3-month Pilot Program
Pico G3 VR Headset
Comfortable & robust
One-click setup & start
Longer battery life
Samsung Galaxy S9 FE Tablet
Optimised for 6K 360° video
10.9” display
5G & WiFi capability
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Sennheiser HD 400S Headphones
Lightweight foldable design
Around-ear coverage to block out external noise
Portable Road Case
Sturdy portable design
Fits 3x VR headsets, headphones, tablet & charging cables
Large-scale deployment through hub-and-spoke system
To reduce costs, have the whole business experience Minaca VR through our recommended hub-and-spoke deployment plan. VR units are managed from a single source and then rotated through various locations.
Learn more about VR training
Learn more about VR training
25 years of WHS expertise
Risk Collective
Partnering with Start Beyond, Risk Collective are the subject matter specialists of Minaca VR.
It is their expertise which ensures that Minaca VR meets the WHS regulatory requirements, and equips the Learner with the skills to effectively identify and manage the psychosocial risks assosciated with aggressive customers.
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Amy Towers
Founder & WHS Expert
Amy Towers’ decades of experience in Work Health and Safety, enable her to identify and address safety risks with practical and effective strategies.
These initiatives include the WorkWell Program, funded by WorkSafe Victoria and delivered by the Australian Retailers Association, to identify psychosocial risks in the retail sector and trial intervention programs.
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Steven Booker
Workplace Psychologist and
Employment Lawyer
Psychologist Steven Booker combines his psychology background with his expertise in workplace law. He specialises in managing psychological risk projects, and helping organisations address mental health challenges and workplace conflict.
Steven navigates the intricacies of psychosocial risks and legal compliance to deliver solutions that are effective and adhere to the highest standards of legal responsibility.
